How we helped the UK’s leading utilities provider transform at scale

Delivering real-time automation at scale for Lanes Group 

Lanes Group, the UK’s leading utilities and infrastructure services provider, secured its largest ever water and waste contract at a point where speed, reliability and scale were critical. However, fragmented systems and manual processes made it difficult to mobilise quickly and support time-critical field operations.

Core work management systems were disconnected, engineers relied on phone calls and emails for updates, and customer onboarding could take up to twelve months. These limitations slowed response times, increased operational risk and put pressure on teams working in high-stakes environments.

Pace Integration partnered with Lanes to deliver a cloud-native, reusable integration layer through Pace-IMS. The solution connected work management systems end to end, automated job creation and prioritisation, and enabled real-time communication between systems, engineers and customers. Continuous delivery pipelines ensured fast, stable and secure releases.

The impact was immediate and measurable

75% Faster Customer Onboarding, reduced from 12 months to 3 months, enabling rapid contract mobilisation.

>90% Job Creation Efficiency, with jobs flowing end to end in under one minute, removing hours.

30x Faster Status Updates, reaching engineers within 30 seconds and replacing manual phone calls.

800+ Automated Jobs Each Week, significantly reducing operational workload and lowering risk.

Beyond speed and efficiency, the programme delivered something more strategic: a reusable digital foundation. The integration architecture now acts as a blueprint for future contracts, allowing new systems, partners and services to be onboarded quickly and confidently. Real-time dashboards give teams a clear, trusted view of operations, improving decision-making under pressure.

What was once a fragmented, manual environment is now a connected, real-time operation built for scale. Lanes Group has moved from working around system limitations to operating with confidence, speed and control, ready to support continued growth and deliver safer, more reliable services where it matters most.

This wasn’t just an integration project, it was a transformation. Explore how Pace Integration helped Lanes Group deliver faster onboarding, real-time operations, and a future-ready architecture. Download the full Pace Integration × Lanes Group case study Or contact us via [email protected] to discuss how we can support your integration journey.

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